Terms and Conditions

Welcome to Loom Hotel. By accessing or using our services, including making reservations or visiting our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully as they contain important information regarding your rights and obligations.

Reservations and Bookings

All reservations made through our website or directly with Loom Hotel are subject to availability and confirmation. To secure your booking, we require valid payment details. You will receive a confirmation email once your reservation is processed. Please ensure that all details are correct.

Check-in and Check-out

Check-in time is from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out requests are subject to availability and may incur additional charges.

Payment and Cancellations

Payments can be made using credit or debit cards, and payment details must be provided at the time of booking. Cancellation policies vary depending on the rate and package you select. Please refer to your booking confirmation for specific terms. Failure to cancel your reservation within the stipulated time may result in a charge equivalent to one night’s stay.

Guest Conduct

Guests are expected to behave responsibly and respect hotel property, staff, and other guests. Any damage to hotel property caused by a guest will be charged to the guest’s account. Loom Hotel reserves the right to refuse service or ask guests to vacate the premises if inappropriate behavior occurs.

Liability

Loom Hotel is not liable for any loss, damage, or injury sustained by guests during their stay unless caused by our negligence. We recommend that guests take care of their personal belongings and valuables, as the hotel will not be responsible for items left unattended or lost during the stay.

Use of Website

By using our website, you agree to follow our terms of use. You must not engage in activities that damage, disable, or impair the website's functionality. Any unauthorized use of the website may result in legal action.

Changes to Terms

Loom Hotel reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is the guest’s responsibility to review these terms before making a reservation. Continued use of our services implies acceptance of any revised terms.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Phone: +61 (0) 3 9654 2287

Email: [email protected]